My latest article for BiggerPockets is up; this one featuring the video my brother and I posted earlier on tenant disputes.
The article goes into all the details of this "good cop/bad cop" approach (as one commenter called it). I don't know if I like calling it that, but it's kind of true. And all the better since one cop isn't even in the room (and often, is just an abstraction). As I note in the article,
The goal of these discussions is to find the best possible solution for the tenant given their circumstances. Now, 'the best possible solution' is not necessarily what the tenant wants. You may need to nudge them to move out with 'cash for keys,' pay a transfer fee, or something else to that effect.
Check out the article here.
You can also watch the 11-minute video my brother and I released on the same topic below:
"Every day is a new life to the wise man."
The Righteous Mind
Star Slate Codex
Consulting by RPM