New BiggerPockets Article: The Number 1 Way to Keep Tenants Happy

And what is it? Well, maintenance of course,

A prospective tenant might very well fall in love with a house or apartment before signing the lease. They may move in as happy as clam. But after a while, that sheen will wear off.
​
Soon enough, their only experience with their property manager and/or landlord, aside from basic updates, is that once a month you take their money. This, of course, is not the best way to win someone's heart.

The only other consistent contact you have with a resident is maintenance and it is here where you can make all the difference.

Maintenance, as we've discussed, is all by the same as customer service in property management. 

And to master maintenance, you just need to remember (and master) one acronym: Quality PECS:

Quality
P: Professionalism
E: Expectations
C: Communication
S: Speed

So check out the article to learn how.

The article also features our last video from our YouTube channel, which is worth watching as well: