And what is it? Well, maintenance of course,
A prospective tenant might very well fall in love with a house or apartment before signing the lease. They may move in as happy as clam. But after a while, that sheen will wear off.
Maintenance, as we've discussed, is all by the same as customer service in property management.
And to master maintenance, you just need to remember (and master) one acronym: Quality PECS:
So check out the article to learn how.
The article also features our last video from our YouTube channel, which is worth watching as well:
"Every day is a new life to the wise man."
The Righteous Mind
Star Slate Codex
Consulting by RPM